Frequently Asked Questions
- How do I get to the train station?
- There are several railway stations in Madrid, (Chamartín, Atocha, etc.) all of them can be easily reached from the hotel by metro. One of the most well known suburban stations is Tribunal, which are just a few meters from our ApartHotel.
- How do I get to the airport?
- It is very easy to get there by bus (the bus station is very near Plaza de Colón), or by taxi. It is easy to pick one up in front of the hotel, opposite the Museo Municipal.
- Where is the Museo del Prado?
- El Prado, like some of our other museums, (la Reina Sofía museum and the Thyssen Bornemisza museum) is in the el Paseo del Prado area, between the plazas (squares) of Cibeles and Atocha. You can go there walking (18 to 20 minutes), by metro, bus or taxi.
- Are there any shops or supermarkets nearby?
- There are some shops in the surrounding streets. One of the most traditional and popular markets in Madrid is the Barceló market, in Calle Barceló (behind the Municipal Museum, just three minutes from the ApartHotel. If you need anything specific, ask at reception.
- How do I get to Gran Vía?
- La Gran Vía is near to the hotel, about 8 to 10 minutes on foot. You can also go by bus, metro or taxi, but we recommend taking a stroll there. When you come to Calle Fuencarral you will find lots of shops, and all types of bars, etc. for the past few decades la Gran Vía has been considered one of the liveliest streets in Madrid. The best cinemas, theatres and cafés are there. La Gran Vía starts at Calle de Alcalá and finishes in the Plaza de España. It is about one kilometer long and is one of the most typical thoroughfares in the city.
- How do I get to la Puerta del Sol?
- La Puerta del Sol is near the Gran Vía, about 18 to 20 minutes walking from the hotel, just one metro stop away. This famous plaza is not the centre of Madrid, but it is the “centre” of Spain. That is where the kilometer (milemarker) "0" is located. Many of the roads in Spain start there. If you decide to go walking along these streets, please be careful with your belongings, remain alert, as sometimes tourists are victims of snatch and run thefts, losing their cameras, bags and wallets, etc.
- How can I sign up for a tour to Toledo, el Escorial etc?
- Ask the concierge at Reception. It is really very easy to go on a beautiful tour around Madrid and its surroundings (Toledo, Segovia, El Escorial, Ávila etc.) You can buy the tickets at reception. Some tours take half a day, and therefore you can choose between going in the morning or in the afternoon.
- How can I exchange money?
- Ask at reception. It depends on the quantity that you need to exchange. We would recommend that you pay by credit card. For small expenses the concierge will be able to go and exchange the money.
- How do I use the hotel’s safe deposit?
- Please, never leave valuable objects or money in the bedrooms. The hotel is not responsible for the objects which are not left in the safe provided for this purpose. Our personnel are completely honest, but we are not a bank. Please be careful and watch over your belongings. Ask in reception about our safe deposit boxes. We recommend that you use them for airplane tickets, passports and credit cards.
- ¿Cuales son las tarifas del metro?
- The Metro in Madrid is really cheap, see the fare list. you are planning to make lots of journeys, we would recommend you buy a 10 journey pass, see the fare list .This pass is also valid for the bus.
- Where is the post office?
- To buy postcards, stamps and envelopes, etc, you can go to any estanco (shop which sells these products, as well as tobacco). You will find the nearest post office in calle Mejía Lequerica, 7. It is very near to the hotel.
- Where is the zoo?
- Madrid has one of the best zoos in Europe. There is a direct metro line, Tribunal-Zoo. You can spend the entire day in the zoo and in the attractions park located just a few minutes walking distance away.
- How can I get to the estadio Santiago Bernabéu?
- Bus 149 will drop you off in calle General Perón, in front of the Real Madrid stadium. You can catch this bus in calle Fuencarral, just a few meters from the hotel.
We hope you have a happy stay in our hotel.
General rent conditions:
- Check in time: from 12:00 (midday)
- Check out time: before 12:00 (midday)
- Cleaning service included
- Bathroom towels and bed linen included
- Water and electricity included
- Clothes laundry not included
- Telephone service not included
- 24 hour reception Self catering
Rates & Bookings